Refund Policy

At Oxtriix, we stand behind the quality of our digital products and services. Our refund policy is designed to be fair while protecting the integrity of our digital goods. Since digital products cannot be "returned" in the traditional sense, we offer a 14-day refund window from the date of purchase for most products.

This policy applies to all website scripts, SaaS applications, UI kits, and digital assets purchased through the Oxtriix marketplace. We encourage you to review product documentation, feature lists, and system requirements thoroughly before making a purchase to ensure compatibility with your needs.

Refund requests must be submitted within 14 calendar days of the original purchase date. Requests made after this period will not be eligible for a refund unless otherwise required by applicable consumer protection laws.

To qualify for a refund, the product must not have been downloaded, installed, or used in any production environment. We reserve the right to verify usage before processing any refund request.

The product must be materially different from its described functionality or feature set as listed on the product page at the time of purchase. Minor updates, bug fixes, or feature additions do not constitute grounds for a refund.

To initiate a refund request, please contact our support team at support@oxtriix.store with the subject line "Refund Request — [Order ID]". Include your full name, order ID, purchase date, and a detailed explanation of why you are requesting a refund.

Our support team will review your request within 1-2 business days and may reach out for additional information if needed. We recommend including any relevant screenshots, error logs, or documentation that supports your claim.

Once your refund request is approved, you will receive a confirmation email with the refund details and expected timeline. Refunds are processed back to the original payment method used at the time of purchase.

Refund requests are reviewed within 1-2 business days of submission. Once approved, refunds are processed within 5-10 business days, depending on your payment provider and financial institution.

PayPal refunds are typically processed within 24-48 hours after approval. Credit card and debit card refunds may take 5-10 business days to appear on your statement, as this timeline is determined by your card issuer.

Cryptocurrency payments will be refunded in the equivalent value in the same cryptocurrency at the current exchange rate at the time of refund processing. Network fees may apply and will be deducted from the refund amount.

Custom development projects, bespoke software solutions, and personalized consulting services are non-refundable once work has commenced. A 50% deposit is required to begin custom projects, and this deposit is non-refundable after project kickoff.

Products that have been downloaded, installed, or deployed in a production environment are not eligible for a refund. We strongly recommend reviewing all product documentation, demo videos, and feature lists before purchasing.

Subscription-based services may be cancelled at any time, but refunds are only provided for the current billing period if cancellation occurs within 7 days of the renewal date. Partial refunds for unused subscription time are not available.

Bundle purchases and promotional offers are subject to the refund policy of the individual products within the bundle. Discounted or sale items may have modified refund terms as specified at the time of purchase.

For all refund-related inquiries, please contact our dedicated support team at support@oxtriix.store. We aim to respond to all refund inquiries within 24 hours during business days.

You can also reach us through our live chat system available on the Oxtriix website during business hours (Monday to Friday, 9:00 AM — 6:00 PM EST). Our support team is ready to assist you with any questions or concerns regarding your purchase.

For urgent refund matters, please include "URGENT" in your email subject line, and our team will prioritize your request. We are committed to resolving all refund issues fairly and promptly.